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关于投诉的英语对话

顾客投诉

I’ve got a complaint to make.我有问题要投诉。

These aren't the things we ordered.这些货不是我们要的。

Nearly all of them were broken.几乎所有的货都坏了。

To be honest, I find this quite unsatisfactory.老实说，我对这次供货很不满意。

要求退货

I would like to return this dress.我想退掉这件衣服。

Can I get a refund? 可以退款吗?

商家回应

What is the problem?有什么问题?

Can I take your reference number, please?请问您的发货号是多少?

Do you have the receipt?您有收据吗?

We can replace them for you immediately.我们会立即为您更换。

I can help you find the right size.我可以帮您调换尺码。

Send them back to us, and we' II refund the full

cost.给我们送回来吧，我们将退还所有费用。

To show you our appreciation, we'll take 25% off your bill.为表示我们的诚意，我们将免除您25%的账单金额。